Client Profile

A salaried couple in Mumbai, five years into a home loan taken with their salary-account bank at the time, who had never checked whether a better rate was available elsewhere.

What stood in the way

The Challenge

The couple weren't aware their current rate had fallen behind what new-to-bank customers were being offered elsewhere for a similar profile — a common blind spot, since most borrowers only revisit a home loan when something goes wrong.

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